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PATLive Helps You
24/7 Availability - Our support staff is available 24 hours a day, 365 days each year, so we’re here to help you with your service when it’s convenient for you. Call us anytime and speak to a friendly customer care representative right away.
Free Support - All PATLive services come with free, 24/7 assistance for as long as you are a customer. Agents help you figure out which services best fit your company, how to maximize your system, and help with any configurations you may want.
Experienced Agents - Customer care agents complete over 110 hours of classroom and hands-on training in order to assist with any support calls.
Convenient Access - Agents are available by phone, fax, or email. Regardless of your preferred contact method, PAT is standing by to provide a prompt response.
PATLive Helps Your Customers
Rapid Response - Average call-response time is 12 seconds; we typically answer 90 percent of calls within 20 seconds. Our answering center is open all year, 24 hours a day, so your customers can speak with a live receptionist at any time.
Quality Service - We answer the phones from Tallahassee, Florida. Real-time auditing ensures your clients receive superior service.
Personalized Information - Agents answer the phone with information specific to your business. Call templates are available, but each script is customized to fit your needs.
Knowledgeable Staff - All agents undergo a rigorous program that includes 50 hours of pre-employment training and an additional 26 hours of continual education throughout the first year.
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"As a small business operation, we do not have the manpower to handle an influx of calls. PATLive sustains our professional appearance, offers valuable information to callers, and even handles our faxes. Their customer service is friendly, prompt, and always above and beyond my expectations."
--Byron Tobias, CEO
Luxury Customer Wheels, LLC
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